Ventaroam

  • Home
  • About
  • Tours
  • Contact

Terms and Conditions

These terms govern enquiries, bookings, and travel services provided by Ventaroam. By requesting or booking a tour, you agree to use our services responsibly and to provide accurate information needed for safe trip planning.

1. Bookings

A booking is confirmed only after the agreed deposit or payment has been received and written confirmation has been issued by our team.

2. Traveler Responsibilities

  • Provide accurate health, fitness, and travel information.
  • Follow guide instructions, park rules, and safety briefings.
  • Carry required personal equipment and suitable clothing for changing mountain weather.

3. Changes and Weather

Mountain conditions can change quickly. We may adjust routes, timing, or activities for safety, weather, access restrictions, or operational reasons.

4. Cancellations

Cancellation and refund conditions depend on the selected itinerary, permits, accommodation, and partner policies. We will communicate applicable terms before confirmation.

5. Liability

Adventure travel involves inherent risks. We work to reduce those risks through planning, professional guidance, and responsible operations, but guests remain responsible for following safety guidance.

6. Contact

Questions about these terms can be sent to hello@ventaroam.info.

Contacts

  • hello@ventaroam.info
  • +60 88 123 746
  • Lot 12, Jalan Gaya, 88000 Kota Kinabalu, Sabah, Malaysia

About

Based in Kota Kinabalu, we design thoughtful journeys around Mount Kinabalu, from summit attempts and mossy cloud forests to village walks and quiet sunrise viewpoints.

Our guides balance safety, local knowledge, and slow travel so guests can experience Sabah’s mountain landscapes with respect for people, trails, and weather.

Legal Information

  • Cookie Policy
  • Privacy Policy
  • Terms and Conditions
  • Terms of Use

©2026. Ventaroam. All rights reserved.